Before we start on your order we send a cremation collection kit with a prepaid return label. We also include a free ring sizing kit. Use the kit to find your correct ring size and then you can let us know before we start on the piece.

We understand the sentimental value of these pieces so we take great care to make sure they will last. All our jewelry comes with a 90 day warranty. You can read more about the warranty here.

Yes! We can use cremains or hairs from your loved ones, this is very common. We also have the ability to use all sorts of memorable materials such as sand, dirt, wood, or pieces from your pet's favorite toy. Please contact us to discuss custom orders.

We send the cremation collection kit within 1-2 business days of receiving the order. Once we receive the kit back orders take anywhere from 1-3 weeks depending on the items. Feel free to contact us if you have a specific deadline.

We send the cremation collection kit within 1-2 business days of receiving the order. Once we receive the kit back orders take anywhere from 1-3 weeks depending on the items. International shipping can be unpredictable due to your local customs. Feel free to contact us if you have a specific deadline.

We have a 30 day limited return policy which you can read about here.

Please check out our care page here.